How is the payment and delivery of the order made?
Public contract (offer)
On the provision of medical services
To the Nova Poshta branch:
1-5 days
To the Ukrposhta branch:
2-7 days
By Nova Poshta courier
Or Ukrposhta at the address:
1-5 days
*Delivery times may increase in case of a large number of orders and force majeure circumstances.
Frequently asked questions
Mon-Fri.
- Orders placed at 17:00 - we ship on the same day
- Orders placed after 17:00 - we ship the next day
Sat-Sun.
Sending your orders will be scheduled in the morning from 9:00 on Monday (except for cosmetic products, it takes 1-2 days for production). We care about the quality of your order, so we prepare soap especially for you - fresh and with love. Cosmetic products are shipped within 1-2 days after production 💜Translated with DeepL.com (free version)
We are confident in the quality of our products, so we will refund the full price of your order without any problems:
According to the Law of Ukraine “On Protection of Consumer Rights” (Article 9), you can return the product within 14 days after purchase if it does not fit you or is of inadequate quality.
You can also exchange the product for the same or any other product from our assortment 💜
Translated with DeepL.com (free version)
So that we can accept the goods back:
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You have complied with the conditions of its storage (the protective sticker is not damaged if it is a pharmaceutical, packaging is not torn if it is a soap)
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You have a document or photo confirming the purchase.
This is required to return the goods:
1. Write to us in any messenger at: +380 67 676 74 70 (TG @ediens)
2. Tell our manager:
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Your name, address and phone number.
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The reason for the return or exchange.
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Photo or video of the product you want to return/exchange.
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A document confirming the purchase (receipt or screenshot from wellness.ediens.me).
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If it is an exchange, indicate which product you want to replace, be sure to return the product that did not fit you to us first.
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Your card details where to return the money.
3. Be sure to send us the received/defective product so that we can send you a new one.
What's next?
Our manager will contact you within 1 business day after receiving your request.
Refunds are made at the price of the goods on the day of purchase.
Delivery of the goods back is at the expense of the buyer.
*Returns are possible only for those products that are presented in our store at the link: https://wellness.ediens.me/category/all-products
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1. Collect your shopping cart on the website and proceed to checkout.
2. Enter your details → in the “Payment method” section, select “Online payment” → click the “Checkout” button.
3. On the page of the payment operator WayForPay, select “In installments” (Payment by installments).
4. Log in to the selected bank (Privat or Mono).
5. Specify the desired number of payments and confirm the purchase.
How does the delivery work?
We ship all over the world, except for Russia, Belarus, the PMR, and countries that ban the import of supplements: UAE, Saudi Arabia, Israel, Egypt, and Turkey.
The order is delivered by Ukrposhta to the border of the recipient's country. Then it is accepted by the state post office of the recipient country.
The parcel will be delivered to the post office. To place an order, you will need to enter or provide your information:
1. Country
2. City
3. Postal code
4. Street / house / apartment
5. FULL NAME
6. Phone number
You can track the parcel by following the links: https://track.ukrposhta.ua/tracking_UA.html
Delivery time: 14-28 days. Possible delay: up to 21 days.
Payment for an international order is made online through WayForPay when placing an order in the shopping cart on the website or in Direct.
Delivery payment is made immediately. After placing your order, our manager will calculate the shipping cost and send you an invoice.
According to Ukrposhta tariffs, the cost of international delivery depends on the destination and weight of the parcel:
1. The cost of delivery to Europe:
296 ₴ - up to 250 g
548 ₴ - from 251 g to 500 g
760 ₴ - from 501 g to 1 kg
973 ₴ - from 1 kg to 2 kg
1074 ₴ - from 2 kg to 3 kg
2. Shipping costs to the USA and other countries:
317 ₴ - up to 250 g
595 ₴ - from 251 g to 500 g
817 ₴ - from 501 g to 1 kg
1039 ₴ - from 1 kg to 2 kg
1624 ₴ - from 2 kg to 3 kg
We are always in touch
Uzhhorod, Square Narodna 1
Schedule of work
Mon–Thu: 9:00–17:00
Fri: 9:00–16:00
Lunch: 12:00–13:00
Material reception: 9:00 – 17:00
Sat-Sun: By appointment